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1.1 All products as depicted on this website (as may be varied from time to time) are available in most major areas, cities and towns in South Africa - or as otherwise directed. Certain product ranges are available in selected delivery areas only.
1.2 Certain flower and plant products may be delivered in bud to ensure longer life.
1.3 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats), if you require further information before submitting an order please contact the Nerina Florist 012 664 5336
1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 14 days after the intended delivery/collection date.
1.6 We are unable to offer extra items with products ordered from selected ranges, this will be made clear when placing your order.
1.7 Products are delivered same day or next day unless other delivery date or service is selected.
1.8 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.
2.1 Prices include VAT for deliveries within South Africa and surrounding areas.
2.2 Delivery fees and special area delivery fees may be added onto the product dependant on delivery area selected. Further information and pricing will be presented when placing your order.
Orders / Payment
3.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including an accurate contact telephone number, together with those of the intended recipient and all necessary payment details.
3.2 We accept payment by Payfast
3.3 After completing online order, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Nerina Florist site.
4.1 Except where stated, Standard Delivery is next day, and a fixed charge will be applicable within South Africa, but please note, that at certain times of the year these prices can vary. If you request delivery to remote areas which are not normally delivered to by Nerina Florist you will be advised of any additional charges as soon as possible upon receipt of your order.
4.2 Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.
4.3 Some products will be delivered via courier to South African addresses. Courier fees may vary dependant on area. We will advise you of the first available delivery date for your chosen item when you place your order. Every effort will be made to deliver on your chosen date, the exact delivery date cannot be guaranteed for delivery at weekends or public holidays.
4.3.1 We do not recommend courier deliveries to hospitals or funerals.
4.4 Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day.
4.5 Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.
4.6 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate contact telephone number of the intended recipient, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.7 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5 above.
4.8 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Funeral Directors, Hospitals, airports or ships. Please contact the Inteflora Customer Contact Centre for further information.
4.9 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
4.10 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
4.11 In respect of orders outside South Africa, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.
4.12 Before placing your order, please review delivery cut-off times & prices.
4.13 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
4.14 We cannot accept orders for timed delivery overseas due to differences in international time zones.
4.15 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
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